Shipping, Returns & Refund Policy

Effective Date: 20/06/2026

Thank you for shopping with MAMK GROUP. This Shipping, Returns & Refund Policy explains how we process orders, deliver products, and handle returns, replacements, cancellations, and refunds.

By placing an order on our website, you agree to this policy.

1. Order Processing

Orders are processed after successful payment confirmation or order verification, where applicable.

As an independent online retailer, certain products may be sourced from our trusted supplier network after an order has been placed.

Most orders are processed within 1–3 business days, although processing times may vary depending on product availability.

Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping & Delivery

We currently deliver to eligible locations across India.

Estimated delivery times are generally between 3–10 business days, depending on your location, courier service availability, and product availability.

Delivery timelines are estimates only and may occasionally be affected by:

• Weather conditions
• Public holidays
• Natural disasters
• Transport disruptions
• Supplier delays
• Courier delays
• Other circumstances beyond our reasonable control

We are not responsible for delays caused by courier partners after dispatch.

3. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment.

From time to time we may offer free shipping promotions on selected products or order values.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS, WhatsApp, or your customer account (where available).

Customers are responsible for ensuring that the shipping address and contact information provided during checkout are accurate.

5. Order Cancellation

Customers may request cancellation before the order has been packed or dispatched.

Once an order has been shipped, it generally cannot be cancelled.

If cancellation is approved before dispatch, any eligible refund will be processed to the original payment method.

6. Damaged, Incorrect or Missing Items

Please inspect your order immediately after delivery.

If you receive:

• A damaged product
• A defective product upon arrival
• The wrong product
• Missing accessories

Please notify us within 48 hours of delivery.

To assist with verification, we may request:

• Photographs of the product
• Photographs of the packaging
• An unboxing video where reasonably necessary
• Your order number

Failure to report issues within the above period may affect our ability to investigate the claim.

7. Return Eligibility

Returns may be accepted in situations including:

• Product received in damaged condition.
• Incorrect product delivered.
• Product is dead on arrival (DOA).
• Product significantly differs from the description.

Returned products must:

• Be unused wherever applicable.
• Include all original accessories.
• Include original packaging.
• Include manuals and documentation.
• Be returned in reasonable condition.

Return approval is subject to inspection.

8. Non-Returnable Items

Returns generally cannot be accepted for:

• Products damaged due to misuse.
• Products physically damaged after delivery.
• Products modified or repaired by unauthorised persons.
• Consumable items where applicable.
• Products returned without original accessories or packaging where required.
• Products damaged due to improper installation or handling.

9. Refund Policy

Approved refunds will be processed after the returned product has been received and inspected.

Refunds are generally issued through the original payment method used during purchase.

Depending on your bank or payment provider, refunds may take 5–10 business days to reflect after processing.

Shipping charges, installation charges, or other service fees may not be refundable unless required by applicable law or where the error was on our part.

10. Manufacturer Warranty

Most products sold on our website are covered by the manufacturer’s warranty where applicable.

Warranty claims after successful delivery are handled by the manufacturer or their authorised service centres.

Please refer to our Warranty Policy for complete information.

11. Failed Deliveries

If delivery cannot be completed because:

• The customer provided an incorrect address.
• The customer was unavailable after reasonable delivery attempts.
• The shipment was refused without a valid reason.

Additional shipping charges may apply for re-delivery.

Repeated failed delivery attempts may result in cancellation of the order.

12. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, internet outages, supplier disruptions, or courier delays.

13. Changes to This Policy

We reserve the right to update this Shipping, Returns & Refund Policy at any time.

Updated versions will be published on this page with the revised Effective Date.

14. Contact Us

For questions regarding shipping, returns, cancellations, or refunds, please contact us.

Business Name: MAMK GROUP

Email: support@mamk.group

Phone: +91-7861001214

Business Address: H. No. 00, MOH. GULA TALAB, NAUGAWAN SADAT, Amroha, Uttar Pradesh, 244251

GSTIN: 09ABLFM6616L1ZO